How does the banner & pity system work in Zenless Zone Zero?

Zenless Zone Zero features a gacha system where you can pull for Agents (characters), W-Engines (weapons), and Bangboo. By understanding the banner, pity, and soft pity mechanics for all banner types, you can better manage a limited number of premium currency and plan out your pulls.

All banner, pity, & soft pity mechanics in Zenless Zone Zero

Exclusive Channel (limited banner)

The Exclusive Channel is a limited banner that regularly rotates with new and old characters on rate-up. The lineup will typically include one S-Rank and two A-Rank Agents—the game's equivalent to five-stars and four-stars. Any S-Rank Agent featured in the Exclusive Channel will not be added to the standard lineup.

While the S-Rank pool consists exclusively of Agents, you will find a mix of Agents and W-Engines from A-Rank and below.

ZZZ Exclusive Channel Pity & Soft Pity System

The Exclusive Channel guarantees the following.

• One S-Rank Agent every 90 pulls
  • Base probability: 0.6%
  • Probability including guarantee: 1.6%
  • The higher probability when factoring in the guaranteed rate is due to the presence of soft pity at approximately 76 pulls (based on Genshin Impact calculations, which adopt the same rates). Soft pity is a mechanic where the probability of getting an S-Rank unit cumulatively increases every time you pull. This means that at 76 pulls onward, it's more efficient to do single pulls versus 10 pulls.
• One A-Rank Agent every 10 pulls
  • Total base probability: 9.4% (inclusive of both Agent and W-Engine rates)
  • Agent base probability: 7.05%
  • W-Engine base probability: 2.35%
  • Probability including guarantee: 14%

Additionally, ZZZ offers a 50-50 pity system reminiscent of other HoYoverse games. The mechanics are as follows:

• If the first S-Rank Agent you pull is not the featured character on rate-up, your next S-Rank Agent is guaranteed to be the featured character on rate-up. The next pull after a guarantee has a 50% chance of becoming the featured character, and the same pattern will continue.
• If the first A-Rank you pull is not one of the featured characters on rate-up, your next A-Rank is guaranteed to be one of the featured characters on rate-up. The next pull after a guarantee has a 50% chance of becoming the featured character, and the same pattern will continue.

The pity counter carries over to all Exclusive Channel banner rotations, so you don't have to worry about the counter resetting at any point in time. However, the pity counter is not shared across any other banner.

W-Engine Channel (limited weapon banner)

The W-Engine Channel is a rotating limited banner that regularly updates with new W-Engines (weapons), usually featuring the signature weapon best paired with the Agent on rotation. The lineup typically includes an S-Rank W-Engine and two A-Rank W-Engines, and the featured S-Rank will not be added to the standard banner after the gacha period ends.

The banner lineup consists of S-Rank W-Engines and both A-Rank Agents and W-Engines.

ZZZ W-Engine Channel Pity & Soft Pity System

The W-Engine Channel guarantees the following.

• One S-Rank W-Engine every 80 pulls
  • Base probability: 1%
  • Probability including guarantee: 2%
  • The higher probability when factoring in the guaranteed rate is due to the presence of soft pity that starts somewhere around 60+ pulls. We will provide the exact number once more data has been gathered.
• One A-Rank W-Engine every 10 pulls
  • Total base probability: 15% (inclusive of both Agent and W-Engine rates)
  • Agent base probability: 1.875%
  • W-Engine base probability: 13.125%
  • Probability including guarantee: 18%

Additionally, ZZZ offers a 75-25 pity system for W-Engines with the following mechanics:

• The first S-Rank W-Engine you pull has a 75% chance of being the featured weapon.
• If the first S-Rank W-Engine you pull is not the featured weapon on rate-up, your next S-Rank W-Engine is guaranteed to be the featured character on rate-up. The next pull after a guarantee has a 75% chance of becoming the featured weapon, and the same pattern will continue.
• If the first A-Rank W-Engine you pull is not one of the featured weapons on rate-up, your next A-Rank is guaranteed to be one of the featured weapons on rate-up. The next pull after a guarantee has a 75% chance of becoming the featured weapon, and the same pattern will continue.

The pity counter carries over to all W-Engine banner rotations, so there's no pressure to reach pity on every rotation.

Stable Channel (standard banner)

The Stable Channel is Zenless Zone Zero's version of the standard banner, with mechanics that are familiar to most gacha game players. It includes a fixed lineup of both Agents and W-Engines, which can be pulled all year round. The catch is that you can't make any targeted summons, so every pull involves quite a bit of RNG.

ZZZ Stable Channel New Player Discount

New players receive a 20% discount for the first five sets of ten-pulls, which costs eight Master Tapes (versus the usual 10). Additionally, your first S-Rank is guaranteed at 50 pulls, and it will be an Agent. I highly recommend taking advantage of this discount to get your first S-Rank Agent, as most perform quite well.

ZZZ Stable Channel Pity & Soft Pity System

The Stable Channel guarantees the following.

• One S-Rank every 90 pulls
  • Total base probability (Agents and W-Engines combined): 0.6%
  • Base probability for Agents: 0.3%
  • Base probability for W-Engines: 0.3%
  • Total probability including guarantee: 1.6%
  • The higher probability when factoring in the guaranteed rate is due to the presence of soft pity at approximately 76 pulls (based on Genshin Impact calculations, which adopt the same rates). Soft pity is a mechanic where the probability of getting an S-Rank unit cumulatively increases every time you pull. This means that at 76 pulls onward, it's more efficient to do single pulls versus 10 pulls.
• One A-Rank every 10 pulls
  • Total base probability (Agents and W-Engines combined): 9.4%
  • Agent base probability: 4.7%
  • W-Engine base probability: 4.7%
  • Probability including guarantee: 14.4%

After making 300 pulls from the Stable Channel, you will have the opportunity to pick any S-Rank Agent you want — for free.

Bangboo Channel (limited Bangboo banner)

Bangboo are friends that will aid you in Hollow Explorations. They provide stat upgrades and have unique skills that can be used in battle. The Bangboo Channel has mechanics similar to the W-Engine limited banner, offering a rotating lineup with one S-Rank Bangboo and two A-Rank Bangboos.

The currency used to pull in the Bangboo Channel is called Coup-En. As of the final closed beta, it can only be obtained in-game.

ZZZ Bangboo Channel Pity & Soft Pity System

The Bangboo Channel guarantees the following.

• One S-Rank Bangboo every 80 pulls
  • Base probability: 1%
  • Probability including guarantee: 2%
  • The higher probability when factoring in the guaranteed rate is due to the presence of soft pity that starts somewhere around 60+ pulls. We will provide the exact number once more data has been gathered.
• One A-Rank Bangboo every 10 pulls
  • Total base probability: 15%
  • Probability including guarantee: 18%

Additionally, ZZZ offers a 75-25 pity system for the Bangboo Channel. The mechanics are as follows:

• The first S-Rank Bangboo you pull has a 75% chance of being the featured Bangboo.
• If the first S-Rank Bangboo you pull is not the featured Bangboo on rate-up, your next S-Rank Bangboo is guaranteed to be the featured Bangboo on rate-up. The next pull after a guarantee has a 75% chance of becoming the featured Bangboo, and the same pattern will continue.
• If the first A-Rank Bangboo you pull is not one of the featured Bangboo on rate-up, your next A-Rank is guaranteed to be one of the featured Bangboo on rate-up. The next pull after a guarantee has a 75% chance of becoming the featured Bangboo. Future pulls will follow the same pattern.

The pity counter for the Bangboo Channel will carry over to new rotations but is not shared with any other banner.

To quickly farm premium currency to pull in Agent and W-Engine banners, check out our guide on How to get Polychromes in Zenless Zone Zero here on Pro Game Guides.