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Category:
Overwatch
Guides
Tier 2

How to fix ‘sorry we were unable to log you in’ in Overwatch 2

Keep trying, and you will get in eventually.
Image of Justin Joy
Justin Joy
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Published: Oct 5, 2022 11:12 am

After a massive launch, Overwatch 2 players are encountering numerous errors when trying to log in or getting disconnected mid-match. This is due to a DDoS attack on launch day and the number of players logging into Overwatch 2. One error you might try to fix in Overwatch 2 is the 'sorry we were unable to log you in' error.

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How to fix the Overwatch 2 'sorry we were unable to log you in' error

The 'sorry we were unable to log you in' is an extremely frustrating error, especially if you have been sitting in a long queue only to receive this message. Unfortunately, there is no real fix for the issue aside from closing Overwatch 2 and relaunching. Completely closing out of Battle.net seems to help PC players, while restarting your Xbox, PlayStation, or Nintendo Switch may also help.

Related: All Overwatch 2 Trophies and Achievements

This may take a few tries, but keep at it; sooner or later, you will be able to get into Overwatch 2. We also recommend verifying that your game is fully updated, checking to see if your internet connection is having any issues, and restarting it. These are both good things to do regarding Overwatch 2 errors, but ultimately the issue likely lies with how many players are attempting to log on at once.

Once you can get past the 'sorry we were unable to log you in' error, we recommend staying in Overwatch 2 as long as possible. This will prevent you from waiting in the queue and prevent this error from occurring again when you try to log in.

For more information on Overwatch, check out All Gameplay Changes in Overwatch 2 and All Damage Hero Changes in Overwatch 2 on Pro Game Guides.

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Image of Justin Joy
Justin Joy
Justin has been diving into fantasy worlds since he can remember. He is a certified nerd who has a deep love of reading, writing, and hiking. He has been writing since his college days, but specifically in gaming for two years. His favorite games are The Legend of Zelda, Pokémon, Hollow Knight, Celeste, and Banjo Kazooie.
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