How to fix ‘an error occurred during authentication’ on Roblox

Nothing is more annoying in video games than the inability to play them, especially when it's due to an error. In Roblox, some users have been experiencing an error that reads an error occurred during authentication. Much like with Roblox error code 280, this error has led to countless players being locked out of Roblox, preventing them from spending their time playing some of their favorite games. Below you can find the cause of this error as well as potential solutions to problem.

What do I do about the 'an error occurred during authentication' issue in Roblox?

Source of the error

The main cause of this error also unfortunately makes it unfixable. This is because the main reason this error message pops up is due to it being a server issue. This means that the Roblox servers are down or experiencing problems that only the developers can solve, thus locking players out of the game until they are fixed.

However, for some players this error message can pop up even when the servers are fully operational, meaning it could be another, stranger issue specific to your device or launcher.

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Solutions to the error

In the case that the Roblox servers are having issues or are down entirely, unfortunately there is nothing to be done besides waiting for them to receive maintenance. You can check the status of the servers on the Roblox server status webpage. However, if you notice the servers are up and running but you are still having issues, there are a couple of fixes to try that may solve the problem:

• Close and reopen the Roblox game launcher.
• If you play on multiple devices, switch from the current device to a different one and try getting on from there.

Sometimes the error message issue is caused by a simple malfunction in the game's launcher, so be sure to close it, reopen it, then try to launch the game again. In the case that this doesn't work, if you play the game on multiple devices you can try to log in on another device, as sometimes it is a platform-specific issue.

If you have checked server status and tried these solutions to no avail, your next best option is to get in touch with Roblox Customer Support. Here, be sure to mark your ticket as technical support and describe the issue using the an error occurred during authentication message, as this is an ongoing issue they know how to deal with.

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