What is the Roblox Moderated Item Robux Policy?

Should you select I Agree to this new policy?

If you have seen a weird message pop up in your Roblox inbox, or if you have been hearing all about a new Roblox Terms of Service addition, you may be confused. Roblox is cracking down on banned content in their stores. Now, some users are owed a refund.

Roblox Moderated Item Robux Policy

If you had purchased an item that ended up being found fraudulent by Roblox, you likely received a message in your Roblox inbox. This message is from the site itself. Here is a copy of the policy message:

Subject: Robux credit pending, please review and accept the agreement.
Your account is eligible for Robux credit for the items you purchased that can no longer be worn by your avatar.
To receive the credit please review and accept the terms of the: Agreement
We apologize for any inconvenience.
Sincerely, The Roblox Team

If you click the Agreement word that is bolded (it is underlined and linked in the real message), you will be given a paragraph that explains the new policy.

Roblox Moderate Items Robux Policy

By clicking the "I agree" button below, you promise that you are not seeking a return of Robux for items created by you or for items that you knew at the time you acquired them were in violation of Roblox Terms of Use or Roblox Community Guidelines. A breach of this promise is grounds for termination of your Roblox account. You will not receive any adjustment of Robux if you were not previously notified by Roblox that you are eligible for an adjustment.

After this paragraph, you have two buttons down below. One button says I agree and the other says Cancel. You must choose I agree if you want to comply with the message above. Selecting Cancel will send you off of the policy page.

Related: Roblox Price Guide: How much do Robux cost?

What Does the Policy Mean?

The policy is essentially going over the recent changes in regards to Roblox store items that are not up to Roblox standards. The message is to let users that have been wronged know that they will get their Robux back for the item they purchased. Those who are creating illegitimate items in Roblox will possibly have their accounts terminated. If you are a wronged party who is owed Robux, you must click I agree to receive your currency.

Want to read more about Roblox? Check out How to get a display name on Roblox mobile? on Pro Game Guides.

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About the Author

I've loved video games for as long as I can remember. To top it off, I've been an avid creative writer since I was young. You'll see both of those interests collide in my articles here. In my free time, you can find me either writing short stories, reading my favorite books, watching horror movies, or playing video games. I cover all sorts of content here at Pro Game Guides. My upload rate is pretty high, so check back often for new content.
Find Bethany Barber On: Twitter

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  1. hai bisakah ku minta robux ku

  2. i want my robux

  3. hello, i archived the messages and i need to get my robux back from deleted items.

    1. I need to have a rufund cuss i got a lot of stuff

  4. hi so i accidentally press archived the message and i cant get my robux back form deleted items:(

  5. Hello most of my things I bought recently have been deleted. Is there any way to get a refund if I did not get the message again?

  6. Hi roblox I pressed archive by accetent and i dont know how to get my robux back from deleted items no more 🙁

  7. hi so I had a message and it was roblox moderated item and know I can find the message because I deleted it so Is if fine if you resend it to me please?

  8. compre ropa pero lo eliminaron y quiero que me devuelvan mis robux:(

  9. I need to have a rufund cuss i got a lot of stuff

  10. I want to sell my animation my hair and my swords for 400 all pls

  11. I had purchased robux with my hard earned money, and bought items that were then deleted. And I have never got any refund of any sort.

    1. Also I had never Received any messages after purchase!

  12. Eu quero meus robux de volta tem muita roupa minha deletada por favor me ajuda

  13. Queria meu robux q paguei nas roupas que foram excluídas

    1. Quero meu robux roblox

    2. Qurria meu robux minhas roupas foram banidas

    1. Queria meu robux minhas roupas foram banidas

      1. hai bisakah ku minta robux ku

      2. Roblox pls fix this so basically i click the i agree button as hard as i can and nothing happens

  14. it won’t let me get my robux what do i push and how do i get there

  15. I have pressed archive and the message is not in the archive section, what do I do please help!

    1. Hi, I have the same problem. Were you able to solve it?

    2. Roblox has had a long-standing issue with Archived messages disappearing. It does not seem there is a current fix for this. I would consider messaging Roblox support. They may be able to send you another message.

      1. Hi, I have the same problem. Were you able to solve it?

  16. If I did buy something knowing it was against TOS will I get banned?

    1. We are not entirely sure on this. If you do buy wearable content that is against TOS, you could get in trouble. For example, if you wear a shirt that has adult content on it, a player could report you for this. If you want to find a more specific answer, you might want to check out the Roblox Support page where you can search different articles.

      1. I want robox 🥺

        1. Perdi mis robuxs por archivarlo en mensajes
          Lo siento por las molestias

          1. Quero meu robux!😒