Quick Answer: The fastest way to contact Roblox support is through their online form at www.roblox.com/support, which typically responds within 24-48 hours. You can also email [email protected] (3-5 business days) or call 888-858-2569 (voicemail only, up to 1 week). The contact form is recommended for fastest resolution.
As we're all unfortunately aware, the Roblox platform is no stranger to errors, glitches, and outages, some of which are resolved in only a few minutes, while others can last multiple days. These issues can affect anywhere from just a handful of players to millions of users across the globe. In these situations, contacting Roblox support directly is often viewed as the best course of action—so, how do you do it? Continue reading the brief guide below to learn more.
How to get in contact with Roblox's customer support
Roblox customer support/service is primarily contacted through email, using the company's built in Contact Form, which is listed on its official Support page. Filling out this form and pressing Submit will send your issue to a member of Roblox's support team, who will then review your concern(s) and address them as soon as possible through an email response. If you prefer email support, Roblox can be contacted at [email protected] (primary email) or [email protected] (legacy option, no longer officially promoted). Email responses typically take 3-5 business days, which is slower than the contact form's 24-48 hour response time. Email support is best used for complex issues that require detailed explanations or multiple attachments.
If you're looking to contact Roblox by phone, you can call 888-858-2569 with help from a parent or guardian. However, it's important to note that this phone line uses an automated voicemail system only—there are no live customer service agents available. After navigating the menu, you'll need to leave a detailed voicemail with your username, device type, and issue description. Callbacks can take up to one week and are not guaranteed, making the contact form a much faster option for most issues.
What issues can Roblox support help with?
When submitting a contact request form to Roblox, the following categories are listed as possible issues:
- Billing & Payments
- Bug Report
- Chat & Age Settings
- DevEx
- DMCA
- Exploit Report
- Gift Card
- How To
- Ideas & Suggestions
- Moderation
- Roblox Toys
- Purchases Using Robux
- User Safety Concern
- Contests & Events
- Technical Support
- Data Privacy Requests
If the issue you're facing doesn't fit one of these categories, that's ok, simply select the closest one and enter your specific issue in the text box of your support form, or tell the customer support representative more details over the phone.
Related: Roblox Promo Codes (May 2023) – Free items and current Roblox events!
My question is quick and easy, where can I find Roblox FAQs to answer it?
In some cases, your issue/question may be common enough to have been answered in one of Roblox's FAQs articles. Links to all of these articles can be found on Roblox's Contact Us page, in the Roblox DevForum, or in the Roblox Creator Documents.
Summary
Fastest Contact Method: Use the online form at www.roblox.com/support for 24-48 hour response times.
All Official Contact Methods:
- Contact Form: www.roblox.com/support (recommended)
- Email: [email protected] or [email protected]
- Phone: 888-858-2569 (voicemail only, parent assistance required for users under 18)
Important Reminders:
- Check the Help Center and Status Page before contacting support
- The phone line does not have live agents—use the contact form for faster service
- Never share your password with anyone claiming to be Roblox support
- Response times may be longer during holidays or high-volume periods
That's everything you need to know about contacting Roblox support! If you have any other questions, leave them in the comments below and we'll address them as soon as we can.
Looking for more relevant Roblox guides? Check out How to redeem a Roblox gift card on mobile – iOS and Android or How to get voice chat on Roblox without an ID here on Pro Game Guides!
When Grace isn't writing about video games, she's playing them, and probably playing too many at once. Since she was a kid, video games and writing have been her two biggest passions, so getting to combine them for a job has been a dream come true! She's your go-to person for all-things Roblox at PGG, and she's happy to help in whatever way she can!
