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How to contact Roblox support

Get the help you need when you need it!

As we're all unfortunately aware, the Roblox platform is no stranger to errors, glitches, and outages, some of which are resolved in only a few minutes, and others that last multiple days (*cough* October 2021 *cough*), and they can affect anywhere from just a handful of players, to millions of users across the globe. In these situations, contacting Roblox support directly is often viewed as the best course of action—so, how do you do it? Continue reading the brief guide below to learn more.

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How to get in contact with Roblox's customer support

Roblox customer support/service is primarily contacted through email, using the company's built in Contact Form, which is listed on its official Support page. Filling out this form and pressing Submit will send your issue to a member of Roblox's support team, who will then review your concern(s) and address them as soon as possible through an email response. Or, if you'd prefer to skip the Contact Form, Roblox support can be emailed directly at [email protected], though using this method will likely take longer to receive a response than through the form.

If you're looking to connect with a team member directly via a phone call rather than an email, you can also call Roblox's support hotline with help from a parent at 888-858-2569.

What issues can Roblox support help with?

When submitting a contact request form to Roblox, the following categories are listed as possible issues:

  • Billing & Payments
  • Bug Report
  • Chat & Age Settings
  • DevEx
  • DMCA
  • Exploit Report
  • Gift Card
  • How To
  • Ideas & Suggestions
  • Moderation
  • Roblox Toys
  • Purchases Using Robux
  • User Safety Concern
  • Contests & Events
  • Technical Support
  • Data Privacy Requests

If the issue you're facing doesn't fit one of these categories, that's ok, simply select the closest one and enter your specific issue in the text box of your support form, or tell the customer support representative more details over the phone.

Related: Roblox Promo Codes (May 2023) – Free items and current Roblox events!

My question is quick and easy, where can I find Roblox FAQs to answer it?

In some cases, your issue/question may be common enough to have been answered in one of Roblox's FAQs articles. Links to all of these articles can be found on Roblox's Contact Us page, in the Roblox DevForum, or in the Roblox Creator Documents.


That's it for our quick recap on what there is to know about contacting Roblox support! If you have any other questions regarding how to contact Roblox, leave them in the comments below and we'll address them as soon as we can!

Looking for more relevant Roblox guides? Check out How to redeem a Roblox gift card on mobile – iOS and Android or How to get voice chat on Roblox without an ID here on Pro Game Guides!

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Image of Grace Doyle
Grace Doyle
When Grace isn't writing about video games, she's playing them, and probably playing too many at once. Since she was a kid, video games and writing have been her two biggest passions, so getting to combine them for a job has been a dream come true! She's your go-to person for all-things Roblox at PGG, and she's happy to help in whatever way she can!


How to contact Roblox support

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