Roblox settles $10 million lawsuit that demands refunds on deleted avatar items

The Roblox corporation has officially settled a class action lawsuit that accused the company of failing to refund users whose in-game items they purchased with Robux were later moderated and deleted. As a result, a $10 million settlement fund was established that will be used to refund those affected by the situation if approved by the court overseeing the case. Eligible users can also submit a claim to receive their refund as a cash payment, rather than in the form of Robux, if their share of the settlement exceeds a minimum of $10.

The original class action complaint for this case was filed in May 2021 by an anonymous Jane Doe, who alleged that "Roblox had a practice of disabling, or “moderating,” users’ access to virtual items they had obtained using virtual currency called “Robux” in [Roblox's] virtual marketplace without adequately refunding them." As stated in the court documents, Doe "asserted five causes of action for violations of California’s Unfair Competition Law, Consumer Legal Remedies Act, and for common law fraud, conversion, and unjust enrichment."

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From May 2021 to November 2022, additional follow-up complaints were added to the case by Doe, and communication began to occur between the plaintiff and defendant. On November 16, 2022, an agreement was reached on the "material terms of a class-wide settlement," and the legal process continued.

When the court finalizes the decision to approve the settlement, Robux will begin to be paid out automatically to the necessary users, and those interested in receiving cash payments can fill out and submit the proper paperwork to do so.

Looking to stay up to date with more Roblox news? Check out some of the other articles on Pro Game Guides, such as Roblox to allow 18+ experiences and features on the platform or Rebel Girls and House of Blueberry collab to showcase the importance of confidence and bring ‘Girl Power’ to the Roblox Metaverse.