Image via Microsoft

How to refund a game on Xbox – Refund Policy, Explained

Not satisfied with your purchase?

There are countless games to purchase and play on Xbox, both digitally and physically. With so many games, it can be difficult to choose what to play and if a game is worth buying. If you find yourself purchasing a game only to not like it, you may be wondering if you can get a game refund through Xbox.

Recommended Videos

How to get a game refund on Xbox

Xbox has a return policy that will allow you to get refunds on purchases. This can apply to various content, including games. There are restrictions on what you can refund, so read the refund policy before attempting to refund a game. Title on Xbox Game Pass are not eligible unless you purchase them separately. Here is how to refund games on Xbox.

Related: How much can you save on Riot Games with Game Pass?

  • Create a refund request through your Xbox Order History.
  • Find the item you want to refund.
  • Select Request a Refund.
  • Provide an explanation for your refund request.
  • Click Next.
  • Verify the information is correct and select Submit.

Once you have successfully submitted a refund request, you will need to wait up to 72 hours for the request to be processed. You will receive updates through the email used on your Xbox account. Alternatively, you can check the process through the Refund Status tab.

If the return is accepted, you will receive a refund. There may be a delay once you have been approved, so allow some time once your refund is accepted. If your return is denied, you will likely receive a reason why and will not receive a refund. Keep in mind that once you refund a game, you will no longer have access to it and must purchase it again to play it.

For more information on Xbox, check out How to Connect Bluetooth Headphones to Your Xbox One and Xbox Series X/S and Xbox Game Pass vs. PlayStation Plus Extra/Premium – Which subscription is better? on Pro Game Guides.


Pro Game Guides is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Justin Joy
Justin Joy
Justin has been diving into fantasy worlds since he can remember. He is a certified nerd who has a deep love of reading, writing, and hiking. He has been writing since his college days, but specifically in gaming for two years. His favorite games are The Legend of Zelda, Pokémon, Hollow Knight, Celeste, and Banjo Kazooie.

Write A Comment

How to refund a game on Xbox – Refund Policy, Explained

Comments are on moderation and will be approved in a timely manner. Please read the following rules before commenting:

  • All comments must be on topic and add something of substance to the post
  • No swearing or inappropriate words
  • No asking or begging for anything free
  • Do not attempt to start a poll in the comments
  • Comments in all CAPS will be removed
  • We reserve the right to remove a comment for any reason
  • Do not impersonate a staff member or influencer

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.