What compensation is Square Enix giving players for Endwalker server outages?

How will SE make up for the errors and outages?

With huge queues, server outages, and error messages that have blighted Final Fantasy XIV players during the initial release of Endwalker, many have struggled to play the game. Luckily, even as the player’s patience has been pushed to the limit, Square Enix has attempted to make amends with compensation.

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This compensation has been made in the form of 14 days of free game time. This will be given to all players with an active sub, regardless of whether they have Endwalker or multiple accounts.

Originally, Square Enix had offered players seven free days of game time to players prior to the official launch of Endwalker. This was due to the huge congestion that occurred around the game’s early access, which meant many struggled to play the game for the first seven days of its release.

Related: How much free game time is Square Enix giving for Endwalker queues?

With congestion worsening, players have now been given up to 14 days of free game time. This was revealed in a blog post by Naoki Yoshida, the game's producer and director, on the official Final Fantasy XIV website. This news of additional free game time came alongside the shock announcement that Square Enix was pulling the game from sale and restricting the free trial. All this, in an attempt to reduce congestion and improve the experience of the game’s current subscriber base.

For more information on the recent announcements about Final Fantasy XIV: Endwalker, check out Why can’t I buy Final Fantasy XIV? on Pro Game Guides.

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About the Author

Michael Hassall

Michael lives in the UK, but wishes he lived in Eorzea. A life-long gamer, Four years ago, he ditched a "real" job to write about video games for a living, and hasn't looked back. When not guiding players how to get the latest mounts, crafting recipes, and in-game goodies, he spends his time nurturing an unhealthy addiction to MMOs and gacha games.

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