Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Screenshot by Pro Game Guides

Why aren’t mystery gifts showing up in Pokémon Scarlet & Violet?

We want to open it!

Pokémon Scarlet & Violet continues to have the Mystery Gift system in which players can redeem codes for goodies. It's fairly simple to use, but we may have some solutions if you are having difficulty. Here's why you might not be able to redeem Mystery Gifts in Pokémon Scarlet & Violet.

Recommended Videos

Why can't I redeem Mystery Gifts in Pokémon Scarlet & Violet?

If you can't redeem Mystery Gifts, the first thing to check is whether you also have a Nintendo Switch Online Membership. You will not be able to claim Mystery Gifts without one. If you do have a membership but still can't redeem codes, you might want to check and make sure your game is updated to the most recent version. If you have not updated your game, you will be unable to receive Mystery Gifts or use other online functions in Pokémon Scarlet & Violet.

Related: All Post-Game content in Pokémon Scarlet & Violet

How to update Pokémon Scarlet & Violet to the most recent version

To check if your game is updated to the most recent version, you'll need to be certain that your Nintendo Switch console is connected to the internet. Starting from your Nintendo Switch's Home Screen, highlight your game and press +,  then select Software Update followed by Via the Internet. This will prompt your console to check for a version update and update your game if necessary.

How to redeem Mystery Gifts in Pokémon Scarlet & Violet

Screenshot by Pro Game Guides

To reedem Mystery Gifts, first open your Main Menu by pressing X in the overworld. While you are in your Main Menu, be sure to press L to connect to the internet if you aren't connected, already. From the Main Menu select Poké Portal, then scroll down to the bottom of the list to select Mystery Gift. Most rewards will be obtained by entering a code, the second option on your Mystery Gift Menu. After entering a code, you should automatically receive the gift that corresponds to the code that you entered.

Looking for more general help with Pokémon Scarlet and Violet? Check outIs there a move rememberer in Pokémon Scarlet & Violet? or Can you turn off EXP Share in Pokémon Scarlet & Violet? here at Pro Game Guides.


Pro Game Guides is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
We have upgraded our commenting platform! Existing comments will be imported over the next few weeks.
Author
Image of Michaela Schulte
Michaela Schulte
Michaela Schulte is a Mom, gamer, and Contributing writer for Pro Game Guides. She was hooked on fantasy lands in childhood, during her first trip through Hyrule. She's also been to Pallet Town, Whiterun, and Novigrad. Currently traveling through Sumeru. Her travel partners include her husband, two boys, and their dog, Ellie.