Why can’t I activate PlayStation Plus membership cards? PlayStation card service update

With Sony's new PlayStation subscription tiers rolling out, users have found several bugs and issues in the leadup to this new system. Players are reporting problems with membership card redemptions on the PlayStation Network, but what can't users redeem codes on PlayStation?

Due to players stacking memberships of PlayStation Plus and PlayStation Now, Sony has temporarily halted the renewal and code redemption for PlayStation subscription codes. While players can still buy codes from retailers for both PlayStation Plus and PlayStation Now, these codes won't work until Sony enables code redemption for these purchases again.

Related: PlayStation Plus This Month – Free games for May 2022

Players began stacking codes for PlayStation Plus and PlayStation Now after Sony promised that those subscribed to both services would be able to migrate to PlayStation Plus Premium, the highest-paid tier, at no additional cost. Users added to this tier would see their subscription last until their final subscription ends.

Once the number of players exploiting this loophole became noticeable, Sony shut the program down without notice, barring players from code redemption altogether. If you are affected by the inability to redeem codes, you're likely facing Sony's temporary code suspension.

Update: Sony has confirmed on their PlayStation Plus page that stacking for PlayStation Plus and PlayStation Now codes is temporarily suspended until their tiered PlayStation Plus system launches. Only those who aren't currently members of either service can redeem codes.

Sony also specified that codes for the old PlayStation Plus and PlayStation Now services will convert to the new system with varying rates depending on which tier players select. Sony listed a conversion chart on their official PlayStation Store Voucher Code page.

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