If you can't log into the Phantasy Star Online 2 servers, there's a good chance they are not online. That being said, you can check the server status for Phantasy Star Online 2 by going to the official site and viewing the maintenance section.
You can also check the forums for the game to see if other players are currently facing issues trying to log on. If you find out the servers are indeed down due to maintenance, the best thing to do is simply wait until they come back online.
The same goes if there are other people experiencing issues not related to maintenance. If other people are experiencing problems, this could mean that the servers are down, so you will have to wait for the developers to find them.
Eventually, the servers will calm down, and you will be able to log back in, but if you can't find anyone else experiencing issues, there may be something wrong with your connection. That said, here are a few things you can try below.
- Restart Router: Restarting your router will sometimes resolve internet speed issues; locate your router, unplug the wires for about 10 seconds and plug them back in.
- Check Internet Connection: Check your internet connection by visiting a speed test site like fast.com. If the results come back stating your connecting is slow, this might be the source of your connection problems.
- Restart Game: The next fix you can try is to restart your game; this might resolve any issues you are experiencing.
- Restart System: If restarting didn't work, try restarting your system; not guaranteed to fix any problems, but it can't hurt to try.
For more on Phantasy Star Online 2, check out How to download Phantasy Star Online 2 New GENESIS on PC and All weapons in Phantasy Star Online 2: New Genesis