Genshin Impact, the open-world action RPG, uses a gacha system, where certain types of currency are used to make wishes for the chance of getting an incredibly rare character, weapon, or item. There is a rarity star system Genshin Impact uses where 5 Star is the rarest down to 1 Star, which is exceptionally common. However, for the rarer unlocks, the 5 Star, the odds of acquiring them is incredibly low. This is where the games Pity System falls into play.
Game developers know that the gacha system is hit or miss. The users have no control whatsoever on what's going to be dropped; it's incredibly based on luck. There is a failsafe put into place by some developers to ensure that your luck will turn around at some point or another.
MiHoYo is one such developer that has incorporated the Pity System into Genshin Impact. This system guarantees that a 5 Star drop will be granted after 90 wish uses without receiving a single one. If a 4 Star hasn't unlocked after 10 wish uses, one is guaranteed to on the next use.
However, the pity system doesn't carry anything over, meaning if you get a 5 Star drop in that 90 wish usage, the counter resets back up to 90. The same goes for the 4 Star counter. It will not carry over the number of previously unsuccessful attempts - the developers aren't that gracious.
Most gamers will not even know if the Pity System has even triggered, as it happens in the background. It's more likely that the user thinks they finally got lucky and not even know the game actually took pity on how unlucky they actually were. It might not be the best system, but at least they have something in place that guarantees you a rare unlock!
We have a whole bunch of more guides on starting you out in this new game in our Genshin Impact section!