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Kingdom Hearts Switch Error – Known issues and fixes

Thankfully, you don't need a Keyblade to unlock this fix.

Kingdom Hearts is now available on Switch as a Cloud version. This is great news for many Kingdom Hearts players and fans that have moved to Nintendo since the initial release of the games in the franchise. The launch hasn't been without errors though, so here are the known issues and fixes.

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Many players have pointed out that they have been receiving an error message saying The software was closed because an error occurred.

The main reason this keeps popping is because of an issue occurring in docked mode. The developers took to Twitter to inform players they are aware of the issue and that they are working on it, but until a full fix has been issued, here is what you can do to get the game up and running.

Related: How to unlock all hidden Keyblades in Kingdom Hearts 1.5 ReMix

The way to mend the problem currently is to manually update the game. To do this you will need to:

  • Make sure you are connected to the internet
  • Go to the Home Menu and click on Kingdom Hearts
  • Press either + or – on your controller
  • Select the software update available online
  • Download the game again, getting the latest updated version

It seems as though another patch will need to be rolled out to completely take care of the problem, but until then this should allow you to start playing the game on your Switch.

Looking for more content? Why not check out All of the Kingdom Hearts games in order?


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Image of Hannah Townsend
Hannah Townsend
Hi there! I'm Hannah and I am a guide and news journalist for PGG. My gaming adventures started back in '98 and I have been an avid gamer ever since. You will usually find me playing the likes of The Last of Us, Days Gone (I like zombies), the GTA Series and The Sims to name a few!